faq
Questions? We got you.
Quick answers for shopping, downloads, orders, and all the tiny details before your cart gets dramatic.
How do digital downloads work?
After checkout, your files will be delivered digitally through Shopify’s download system or by email, depending on the product setup.
Do you ship physical items?
Some items may be digital only, while others may be physical products. Each product description will clearly say what you are purchasing.
Can I get a refund on digital downloads?
Because digital items cannot be returned, digital download sales are usually final. Contact us if something is wrong with your file.
Can I use designs commercially?
Usage depends on the product license. Check each listing for personal or commercial use details before selling finished products.
How fast do you respond?
Most messages are answered within 1–2 business days.
Do you take custom requests?
Sometimes! Use the contact page and tell us what you need. If custom slots are open, we’ll let you know.